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SystmOnline allows you to book some appointments with a GP, request repeat prescriptions and much more


About SystmOnline

SystmOnline is a website which allows you to do things such as:

  • Booking telephone appointments,
  • Cancelling appointments
  • Ordering repeat prescriptions online
  • Viewing parts of your medical records. There are two different types of access available to you:

Summary Record Access - allergies, medications, immunisations and other information as per your SCR preferences).

couple using systmonline

Additional coded entries in my medical records, including but not limited to: test results, values such as height, weight, blood pressure, referrals, diagnoses and procedures.

Note: This service is only available for patients aged 16 years and over. In the event of special circumstances, access for DCR for under 16’s may be considered and granted at a clinicians discretion.


Benefits of using SystmOnline:

  • It’s available 24 hours a day, 7 days a week, allowing you to access our services at your own convenience.
  • It could save you a trip or a phone call to the surgery. You can use SystmOnline at home, at work or on the go, anywhere that you can connect to the internet.
  • SystmOnline is also available as an app, which can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). The app can be downloaded for free from the Apple App Store and from the Google Play Store.
  • You can nominate a representative to access your SystmOnline services on your behalf. This is known as “proxy access”

How do I get access to SystmOnline?

If you would like access to online services please complete an application form overleaf (also available from reception or download from our website) and hand it in to reception. You will need identification to register and for security and confidentiality reasons you will need to apply in person.

Speak to Reception who will tell you what forms of identification are permissible.


GP Appointments from home

Talk to your GP practice at a time that suits you from home with a phone or video appointment


Order repeat prescriptions

Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy


Message your practice

Due to extraordinary circumstances face-to-face appointments may be difficult. Message your practice directly

Patient Access Security

Sleep like a baby

SystmOnline Security.

Your security is very important to us. We take a number of measures to help safeguard you while you are using SystmOnline Services. This site uses a security certificate issued by a trusted authority. This is a way to prove the site is genuine and to tell your browser to use strong encryption for every page you view. You will see the same technology used by online banks and shops.


Register now for quick and easy online
access to your local GP service.



Key Considerations

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. 


If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.


Airmid: Your health, your record, your app

Airmid is TPP’s app designed to support you, bringing you closer to clinicians and giving you control of your own healthcare needs.

Airmid gives you access to your full medical records, and reduces the need for face-to-face appointments.

It provides details of local health care organisations, allowing you to exercise more control over your personal health while reducing the time that you spend on it.