Change of Clinical System




Today (11th May 2021) marks the last time entries can be made into a patient’s medical record on our current clinical system and subsequently automatically be carried across to our new system.

From the 12th May 2021, everything will be on paper and then transferred to the new system when it goes live on the 19th May.

Undoubtedly there will be some hiccups, but we would like to thank everyone for their patience during the changeover.  Our plans are then to return appointments to ‘normal’ and full details will follow. 

We would like to make a plea to all our patients with mobile telephones.

Please would you make sure we have your current mobile number on file and that you have consented to receive messages.  We know that we all receive multiple messages these days in various formats but we will only be trying to let you all know about services and care specific to you or if there is a problem with our phone system etc.

Booking the covid vaccinations has highlighted that we do not have mobile phone numbers for a number of our patients – and some that we do have are out of date and ‘no longer in use’.

We need to use this service to invite people for their flu vaccinations, possibly future covid boosters and other relevant services – for example Saturday Cervical Smear clinics for women who cannot attend the surgery during the week. We can also send documents such as fit notes, referral paperwork and letters for housing all via SMS text.

Whilst we also will be updating our website and Facebook page with the same information most of the time, it is much more time efficient and straightforward for us to use text messages.   This allows us to build in automatic replies that you can do by just by clicking ‘yes’ or ‘no’ etc.  This will code your response in your medical record and will stop further communications.  Saved time for us means more staff available on the phones and reduced waiting times.

Thank you

Dr. Laurence Carter  and Dr. Adam Smith

Published: May 11, 2021